Reporting Of Violations

Employees are required to report any violation of this Code, including any matters arising from unethical practices, in accordance with our “Policy on Employees’ Duty to Report”. Customers and other persons dealing with the Bank should report any complaint they may have, including any violation of this Code, to the immediate supervisor of the Bank’s employee(s) with whom they have been dealing, or to the respective Zonal Office or the respective Divisional/Departmental Head at the Principal Office of the Bank. They can also visit the Bank’s website to report the complaint or the violation. Employees, customers, and other persons dealing with the Bank, who report a violation or lodge a complaint, will be protected against any harassment or retaliatory action.

Contact Us

(+92 21) 111 - 014 - 014 For Queries/Request: info@bankalhabib.com For Complaints: feedback@bankalhabib.com Find your Nearest Branch Contact Us Drop us a Line You can contact us for complaints, general enquiries and specific questions about product and service offerings. We look forward to hearing from you. *(For communication purpose only) Select an option Inquiry Complaint Feedback/Suggestions Select a complaint type Visa Debit Funds Transfer Utility Bill Payment Captcha is required Submit While sending your feedback or lodging a complaint, please make sure to provide your complete information (Email address/Mobile Number). We will attempt to resolve the issue as soon as possible and update you within 7 to 15 working days. Your feedback is important to us and we thank you for your relationship with Bank AL Habib Limited. Our Zonal Offices Karachi Zonal Office 5TH Floor, MacKinnon’s Building, l.l Chundrigar Road, Karachi. Tel: (021) 32412986 Fax: (021) 32401171 Sindh and Baluchistan (Zonal Office) 2nd Floor, MacKinnon’s Building, l.l Chundrigar Road, Karachi. Tel: (021) 32471801 Fax: (021) 32401180 Lahore Zonal Office Awami Complex, 1-4, Usman Block Front, Block No.6 - New Garden Town, Lahore Tel: (042) 35865380-91 Fax: (042) 35831704 Multan Zonal Office 126/C, Old Bahawalpur Road, Multan. Tel: (061) 4580314-6 Fax: (061) 4782309 Faisalabad Zonal Office Ahmad Plaza, Bilal road, Civil Lines Faisalabad. Tel: (041) 2601925-28 , 2601904-08 Fax: (041) 2601912 Gujranwala Zonal Office Opposite Iqbal High School, G.T. Road, Gujranwala Tel: (055) 3821042 Fax: (055) 3821043 North Zonal Office 78TH W, 2ND Floor, Roshan Center, Blue Area, Islamabad. Tel: (051) 2605919-22 Fax: (051) 2605948 KPK Zonal Office Plot No. 784/75, Islamabad Corporate Centro, Opposite CMT and SD, Golra Road, Islamabad. Tel: (051) 5495853-55 Fax: (051) 2605948 Our Head Office and Business Units Islamic Banking Division Office 3rd Floor, MacKinnon’s Building, l.l Chundrigar Road, Karachi. Tel: (021) 32412421 Fax: (021) 32463142 Agriculture Division Head of Agriculture Division, Lahore Mr. Fiaz Ahmed Malik Land Line: 042-3597 2281-2 Portfolio Manager, Agriculture Division, Lahore Mr. Shahid Bashir Khokhar Land Line: 042-3597 2281- 2 Corporate Division 4th Floor, MacKinnon’s Building, l.l Chundrigar Road, Karachi. Tel: (021) 32412421 UAN: 111-786-110 Bahrain Branch Customer Complaints Contact Details Customer Complaint Customer Complaint Officer Abdulla Saleh AL Hammadi Monday - Friday (9:00 AM to 5:00 PM) Email : feedback.bahrain@bankalhabib.com Contact Number: (+973) 17 564044 Stay Connected Join our mailing list to get updates in your mailbox @media screen and (max-width: 390px){ .mobile-padding{padding:0px !important;} .p-4.contactUsWrapper { padding-left: 8px !important; padding-right: 8px !important; } .accordion-list-items .card-link + .collapse > div:first-of-type { overflow-x: hidden; } #recaptcha > div:first-of-type iframe { width: auto !important; } } @media screen and (max-width: 767px){ #recaptcha > div:first-of-type iframe { width: auto !important; border-right: 1px solid #ccc; height: 76px; } } label.error{color:#ff0000;margin-top:5px;}

Credit and Guarantee Scheme for Special Person (SE)

Avail AL Habib Netbanking

Your Credit Card Account is just a click away! Log on to AL Habib Netbanking from anywhere, any time and manage your AL Habib Credit Card Account conveniently, effectively and without any charges. You also have access to the detailed product information. Stay updated with ongoing promotions and discount deals. Keep in touch with us! In case you have not already subscribed to the service please contact your Bank AL Habib branch for subscription to this service or go to instant registration.

Roshan Apni Car

Roshan Apni Car We are now offering Roshan ApniCar (Auto Finance) facility to individuals having a Roshan Digital Account at Bank AL Habib Limited to purchase a vehicle for their spouse / parents / children residing in Pakistan. Apply Now Roshan Apni Car Calculator Product Eligibility Criteria Financing facility for brand new, used & imported vehicles. Non-Resident Roshan Digital Account (RDA) holder at Bank AL Habib Limited (BAHL) with Resident Pakistani Spouse / parents / children / Siblings as co-borrower or Resident Pakistani having RDA at BAHL. Having minimum working experience as follows: Regular Salaried individuals with minimum 2 years experience of current employer. Contractual Salaried individual with minimum 3 years experience. Self-Employed Professionals (SEP) and Business Individuals with minimum 3 years experience in similar profession / professional setup. Having minimum net monthly Income of: Employed / Working in Gulf Countries: Equivalent to DHS 10,000/- Employed / Working in Non Gulf Countries: Equivalent to USD 3,000/- Minimum Down Payment 15-45% depending upon the variant of vehicle. Holder of Permanent Resident Card / Nationality for Non-Gulf Countries, and Residency / Resident Card for Gulf Countries. Having clear credit history. Vehicle to be registered in the name of borrower or spouse / parent / child / Siblings as co-borrower. Facility to be disbursed and monthly installments to be paid from Roshan Digital PKR Account. For lien based facility, 100% lien marking on financing amount on PKR deposit, 120% on foreign currency deposit. Processing fee, documentation etc to be charged as per the Bank’s Schedule of Charges. Minimum age at the time of application: 25 years. Maximum age at maturity of financing: 60 years for salaried, 65 years for SEP. For lien based facility, minimum experience, minimum income requirement and restrictions of stated jurisdictions shall not be applicable. Product pricing Rate Lien Based Non-Lien Based Variable Rates SBP Floor+1.0% 1 Year KIBOR+1.0% Fixed Rates Certificate of Deposit Rate (COD*) + 1% Respective (PKRV**) + 1.5% *Prevailing Certificate of deposit rate of Bank AL Habib Mahana Munafa account for respective tenure to be applied. **Respective PKRV of the last day of previous month to be applied. Notes Current SBP Floor is 20% pa and is available at the following SBP link: https://www.sbp.org.pk/ecodata... KIBOR is published on a daily basis at the following SBP link: https://www.sbp.org.pk/ecodata... Pricing of the fixed rate loans remain unchanged till maturity of the loan. However, if market conditions change, banks can offer a revised price at the start of the financing period. Insurance Without Tracker With Tracker Value Added Services (apart from comprehensive coverage-bumper to bumper) EFU 1.40% 1.99% 1.50% 1.99% Accidental death Coverage up to PKR 2.5 Million Jubilee 1.75% 1.99% 2.25% 2.50% 1) Full outstanding finance amount to be paid in the event of accidental death of Roshan Digital Account Holder. 2) Free Medical expense cover upto PKR 1 Million, in case of hospitalization of RDA holder for 30 days during stay in Pakistan. UBL Insurer 1.40% 1.89% 2.90% 3.50% Accidental death Coverage up to PKR 2.5 Million Adamjee 1.50% 1.99% 2.90% 3.50% 1) Accidental death Coverage up to PKR 2.5 Million 2) Health insurance plan up to 20.00% of vehicle or PKR 500,000 whichever is less 3) Online Medical consultancy 4) Travel Insurance Plan up to USD 50,000 Habib 1.38% 1.85% 1) Accidental Death Coverage up to PKR 2.5 Million 2) Payment of full outstanding auto finance amount in case of RDA holder’s death 3) Travel Insurance Plan up to USD 50,000 4) Tracker Facility from A rated Company 5) Speedy Claim Approvals because designated surveyors has been deputed Century 1.75% 2.25% Accidental Death Coverage of principal amount or maximum up to PKR 2.5 Million Delivery time - by manufacturers ( Approx period ) Manufacturer Variants Tentative Delivery Time Offer by Manufacturer Honda Atlas City 2 to 3 months No Priority Delivery Civic 3 to 4 months BRV 2 months Kia Sportage 3 months Priority delivery up to half from the actual tentative delivery time Picanto 3 months Carnival 2 months Sorento 4 months Indus Motors Yaris 2 to 3 months Delivery time will be communicated as per manufacturer's confirmation Corolla 1.6 & 1.8 6 to 7 months Fortuner 6 to 7 months REVO 6 to 7 months Grande 6 to 7 months Pak Suzuki Alto 2 months Delivery time will be communicated as per manufacturer's confirmation Cultus 4 months Wagon-R 2 months Bolan 2 months Ravi 2 months Swift 3 months Hyundai Tucson 6 to 7 months Stock available (subject to vehicle's colour availability) Co-Applicant For Non-Resident RDA holder, Resident Pakistani shall be added as co-applicant for vehicle registration and legal documentation purpose. Roshan Apni Car Tutorials .btn-roshan{ color: #15804F; background-color: #fff; border-color: #15804F;} @media screen and (max-width: 767px) { .bgPosBtmcenter {background-position: bottom right !important;} } ol{list-style:none;} .tableCustomizer tr td:last-child { border-right: 1px solid #ddd !important; } .tutorial_video h5{font-size:1.3rem; text-align: center; } @media screen and (max-width: 767px) { .btn-lg{display:block;} .btn-login{display:inline-block;} .owl-theme .owl-nav{display:none;} .owl-item {height: 270px;} }

Netbanking

Welcome to the New Age Bank AL Habib Netbanking empowers you to manage all your finances with an enhanced platform that makes banking simple and easy. Whether you’re looking to check your balance, pay bills, transfer funds or print statements; our Netbanking and mobile app has got you covered. Netbanking Login Register Now 3 Simple Steps to Start Self-Registration Register online through Netbanking View Process Details Activate Activate your account online through Netbanking View Process Details View Dashboard Perform Transactions Account Services Balance Inquiry Cheque Book Request Cheques in Clearing Change Password Funds Transfer Bill Payment Account Usage Online Self-Registration One-time password for each transaction Multiple Funds transfers Multiple bill payments Digital Statements WHT Certificate Online Stop Cheque Credit Card Services Balance Inquiry Transaction details Credit Card Payment Account Statement Enhanced Security Features AL Habib Mobile and Netbanking is now equipped with a host of new security features in line with State Bank of Pakistan`s security guidelines. These security features are designed to safeguard you against potential digital banking scams and reflect the Bank`s commitment to provide you a safe banking experience. Please note that biometric verification (in-App) is mandatory for you to proceed further, followed by a two-hour security buffer period if you perform any of the following actions on our digital banking platform. You may click on the below mentioned action items to access an info-guide. Self-Registration / Sign-Up New Device Registration Request for a Change/Reset Password Request the Retrieval of Username and Limit Upgrade User Guide for Support To download the User Guide, please Click Here Why is this upgrade important? The two-hour security buffer implemented will give you time to reverse the changes in case the request has not been made by you. To minimize any challenges while accessing your account digitally, we urge you to: Update your contact information with the Bank (registered mobile number/email address) if you intend to travel abroad. Register your new device as soon as possible. Guidelines for New Security Controls How do I Sign Up? Fill in your details to create your ID, after which you must perform your in-App biometric verification. In case of biometric verification failure, you may visit any Bank AL Habib branch or perform your verification through AL Habib Biometric Verification App. What are the steps for Device Registration? For any new device registration, in-App biometric verification will be required. If your biometric verification is unsuccessful, an automated robo-call will be performed for verification, after which, a cooling off period of two hours will be in effect. During cooling off period, you will receive a call back for confirmation from our Call Center. What if I Forgot the Username? If you reset your username through an unregistered device, biometric verification will be required. In case of biometric verification failure, an automated robo-call will be executed. What if I forgot my Password? If you reset password through an unregistered device, biometric verification will be necessary. In case of biometric verification failure, customer will have to contact Call Center for assistance. What happens if I change my Transactional Limits? Debit Card limit management will now be enabled where you can customize limits as per your need, in addition to limit management for Funds Transfer for AL Habib Mobile / Netbanking which was previously available to you. The option to manage daily transactional limits of the Debit Card will be made available for Cash Withdrawal and Purchase (PoS and e-Commerce). Each time you change your AL Habib Mobile / Netbanking transaction limit, a cooling off period of two- hours will be activated. What Does This Change mean for Non-Resident Customers? If you are a Roshan Digital Account holder, you must contact your designated Relationship Managers for performing for biometric verification for Self Registration, or to get your ID unlocked. A robo-call will be received by Roshan Digital Account holders for verification of all changes, including device registration, password and username reset. If you are temporarily based outside Pakistan, you must contact your relationship branch to update your contact number. Minimum Requirement Of Internet Browser For AL Habib Netbanking The new Internet Banking service platform is a world renowned system with best in class features, and is named “Bank AL Habib Netbanking” providing you with more value added services and enhanced security features. Google Chrome Latest Version Mozilla Firefox Latest Version Microsoft Edge Latest Version Apple Safari Latest Version Introducing the AL Habib Mobile Application The new AL Habib Mobile App enables you to easily manage your finances on the go from almost anywhere! With a host of new features it is designed to make your digital banking experience more convenient, quick and secure. What’s new: Multiple Funds Transfers Multiple Bill Payments Instant Stop Cheque Facility Credit Card bill payment of other banks through the 1BILL feature Withholding tax and Balance Certificate Forex Calculators Transaction Based OTP Retrieve User ID by using “Forgot User ID” option without calling the Helpline Set frequent payments as Favourites on the main dashboard If you are an iBanking user Click Here For More Details Click Here To Download the App, head over to the Google Play Store for the Android version OR visit the App store to download the iOS version of AL Habib Mobile. What is Device Binding? Device Binding is a technology that extracts unique properties from the customer`s device to mark it as a Registered Device. It also notifies the customer of access to Net Banking/Mobile Application from an Untrusted Device. Additionally, if a customer marks a Device as a Trusted Device on OTP screen, then the OTP is not required by customer upon logging-in from their Registered Devices in future. Key Features: Device Binding strengthens the security control and protects from real time fraud. Customers may bind more than one device and maximum of three devices as their Trusted Device. When Customer logs in from an Untrusted Device, Alert messages notifies that someone has logged in from an unauthorized device. Auto Read OTP feature is made available to customers, that reads OTP as received through SMS on Android Mobile devices. Trusted Device Guide Tutorial Self-Registration Process × Activate Process × × .fixedImgDynamic.current { background-image: url("files/images/netbanking-Breaker.jpg") !important; } @media only screen and (max-width: 767px) { .fixedImgDynamic.current .px-0.col-lg-8 { z-index: 99; } }

AL Habib Woman

Consumer Loans

AL Habib Roshan Digital Account

Introduction Bank AL Habib offers AL Habib Roshan Digital Account for Non-Resident Pakistanis (NRPs) and Foreign Nationals having a Pakistan Origin Card (POC) to open and manage a Pakistani bank account through Roshan Digital Account (RDA) in Bank AL Habib via an online digital platform. Bank AL Habib is the leading Roshan Digital Account service provider across the country that will facilitate overseas Pakistanis and expats with a simple, secure and convenient online digital account opening process which facilitates payments, investments and helps them avail various other banking facilities while being abroad. Bank AL Habib provides secure banking solutions for Non-Resident Pakistanis (NRPs) with the option to establish a Roshan Digital Account (RDA) to facilitate remittances for subsequent investments in securities via CDC, government-issued bonds, real estate and other permissible purposes outlined by the State Bank of Pakistan. Benefits of Roshan Digital Account If you are an overseas Pakistani looking for an easy way to manage your financial needs back home then the Roshan Digital Account offered by Bank AL Habib is tailored for the Pakistani diaspora. The current / savings accounts offered for overseas Pakistanis ensure that you stay connected to your financial interests in Pakistan without any hassle. The unparalleled support and RDA features are what makes Bank AL Habib Roshan Digital Account the best bank account for overseas Pakistanis and a reliable option to open a current / savings account in your homeland. View Details View Details View Details View Details View Details View Details View Details Other Investment Opportunities View Details RoshanSurvey Form View Details RoshanService Request Form View Details RoshanQurbani View Details Roshan DigitalAccount Tutorial View Details Premium Prize bond View Details Product Features Free E-Statements Cheque Book Facility Digital Banking for Non-Residents Debit Card Facility (PKR Account Only) Offered in Pak Rupee & Foreign Currency Free registration for Netbanking and AL Habib Mobile No Initial deposit or minimum balance is required No charges on opening, closure and maintenance of account Availability of 24/7 Dedicated Roshan Digital Unit (RDU) Available in Current & Saving account types with both Conventional & Islamic variants Local credits are allowed to the extent of proceeds received from permissible investments Access to host of investment avenues e.g. TDR Booking, Mutual Funds, Naya Pakistan Certificate, investment in Pakistan Stock Exchange, property investment etc. Account can be fed by Foreign Inward Remittances originating from the account holder themselves & other formal SWIFT & Home Remittance channels Account is fully repatriable Also available in Joint Account Free Life Insurance Monthly Profit Payout on Savings Accounts Free welcome pack delivery globally No deduction of Zakat FCY to PKR Transfer & Bill Payments through internet banking Key Fact Sheet To learn more about Roshan Digital Accout fees & charges, click below to download the detailed KFS Download Current Account KFS Download Saving Account KFS Free Life and Disability Insurance Cover Salient features of the insurance policy are as under Claim is eligible after 30 Days of Account Opening Claims payable on 90 Days of Average Balance in Account Maximum Claim on Accidental Death - PKR 4 Million Maximum Claim on Natural Death / Permanent Disability - PKR 2 Million In a Joint Account, any one of the account holders is covered Age Limit - 18 to 60 Years Basis of Coverage The insurance coverage for each Member shall be equal to the last 90 days’ average balance Maximum Limit of the Roshan Digital Account will be PKR 2,000,000/- based on 90 days’ average balances provided to the insurance company equivalent to PKR using interbank dollar exchange rate. How to Open Roshan Digital Account for Overseas Pakistanis The following steps are required to open the Roshan Digital Account (RDA) in Pakistan: Provide Basic Information. Enter the OTP received on your email address & provide the account opening information. Choose the type of Digital Account: A Foreign Currency Account or a Pak Rupee Account. Upload the documents mentioned in "required documents" and a Live Photo. Receive confirmation in the provided email with a reference number. The account opening confirmation will be emailed within 2 working days. Documents Required for Roshan Digital Account Registration The following scanned documents are required for the registration of AL Habib Roshan Digital Account in Pakistan: Customer CNIC / SNIC / NICOP / POC Customer Passport (first 2 pages, Pakistani and/or foreign / passport of another country) Specimen Signature (scanned on a white page) Proof of NRP status (e.g. copy of POC, visa entry/exit stamps, etc.) Proof of profession and Source of income / Funds (For example: For salaried individuals; employment letter, salary slip or bank account statement & for business persons; business registration document, business letterhead or bank account statement, etc.) Live Photograph Before Getting Started Filling out the account opening form will approximately take 10-15 minutes. After gathering the Required Documents, you will need to scan and upload them. We advise you to read the FAQs to get familiar with the product. You will also need access to a webcam so that your live photo can be captured. You may use the live chat feature in case you need any kind of assistance at any point. All fields are mandatory. You will have to acknowledge the declaration to proceed to the next steps. Disclaimer: Please make sure that you have the latest version of Microsoft Edge, Chrome, or Firefox to avoid any difficulties during the process. Before you start, we advise you to also clear your browser cache/cookies to ensure the application runs smoothly. AL Habib Roshan Digital Account Tutorials Singly Account Tutorial Joint Account Tutorial AL Habib Roshan Digital Account User Guide Please Download The User Guide For Roshan Digital Account Opening Process. Download Now × Disclaimer × Dear Valued Customer, The request for Qurbani is subject to the availability of sacrificial animals with the service provider. The Bank reserves the right to cancel the request based on non-availability of sacrificial animals. Roshan Digital Unit Bank AL Habib Limited Proceed .bannerOverlay:after{ background: linear-gradient(106.01deg, #070e19 -30.56%, rgba(7, 14, 24, 0.2) 52.00%) !important; } .bgPosBtmLeft { background-position: top right!important; } .mt25{margin-top: 25px !important;} .decimal ul{margin-left:15px;} .decimal ul li{list-style:decimal; padding-left:10px;} .decimal ul li::marker { color: #00a25a; font-weight: bold; }

Naya Pakistan Certificates

Naya Pakistan Certificate (NPC) Bank AL Habib has always endeavored to support Pakistan in achieving its economic objectives for growth and prosperity. The Bank now offers Naya Pakistan Certificates (NPCs), which are PKR, USD, GBP and EUR denominated instruments issued by the Government of Pakistan with attractive risk-free returns over different maturities. State Bank of Pakistan (SBP) is the sole custodian of the Naya Pakistan Certificate while Bank AL Habib is acting as an agent of the same. The booking of the certificate is subject to issuance of the certificate by SBP. Invest in Certificate Validating Joint Account Holder to Proceed with Reference Number Validating Joint Account Holder to Proceed with Reference Number Eligibility AL Habib Roshan Digital Account (RDA) Holders (Singly and Jointly Operated) The funds for investment in Certificates must be remitted from abroad Currency Certificates can be booked in PKR, USD, GBP and EUR currencies. How to Invest Investor will submit the request through Bank AL Habib Roshan Digital Account web page and provide investment details such as; account no, tenure, currency and amount to be invested. Funds will be debited from customers Roshan Digital Account for onward purchasing or certificate from SBP. Minimum Investment PKR 10,000 with integral multiples of 1,000 USD 1,000 with integral multiples of 500 GBP 1,000 with integral multiples of 500 EUR 1,000 with integral multiples of 500 Profit Payout (Coupon Payment) 3 months, 6 months and 12 months = At Maturity 3 and 5 Years = Bi Annual The six (6) months for the periodic profit payment shall be determined from the date of issuance of the certificates. For example: if certificates are issued on 10th September 2020, the profit payments shall be made on 10th March 2021 and on subsequent six-monthly dates accordingly Profit Rates & Profit Payouts Tenure PKR Rate USD Rate GBP Rate EUR Rate Profit Payout (Coupon Payment) 3 Months 13.50% 7.00% 7.25% 5.25% Maturity 6 Months 13.50% 7.00% 7.25% 5.25% Maturity 12 Months 13.00% 7.00% 7.25% 5.25% Maturity 3 Years 12.50% 7.50% 7.50% 5.25% Bi-Annual 5 Years 12.50% 7.50% 7.50% 5.25% Bi-Annual *Revised Rates effective from February 20, 2025 as per SRO 33(I)2025 Premature Encashment Certificates can be prematurely encashed (early encashment before maturity). No profit will be paid in case of encashment of certificates before completion of 3 months. Profit/proceeds of premature encashment made after 3 months will be calculated based upon the rates of nearest completed tenures.Please click for illustrations Maturity Maturity proceeds will be credited back to the investor’s Roshan Digital Account on the same day by the Bank. In case of a holiday, the next working day falling after the holiday will be considered the periodic profit date/principal payment date. No profit will be payable for the period of the holidays. Zakat and Taxes Zakat: The Certificates shall be exempted from compulsory deduction of zakat. Tax: 10% Withholding Tax on profit will be applicable. General Instructions In case of a holiday on the periodic profit or principal payment date, the next working day falling after the holiday will be considered the periodic profit date/principal payment date. In such case, no profit will be payable for the period of the holidays. The Certificates shall be pledgeable as security for raising financing in Pakistan subject to such conditions as may be prescribed by SBP. The Certificates are not transferable except if required under the relevant laws. SBP and Bank AL Habib reserve the right to accept or reject the investment application if the investor does not comply with the necessary requirements under the rules or instructions. The Certificate will not be automatically reinvested or rolled-over after the maturity date. The above instructions are subject to change from time to time. Invest in Certificate Validating Joint Account Holder to Proceed with Reference Number Validating Joint Account Holder to Proceed with Reference Number Naya Pakistan Certificate Tutorials ×