Whistle Blower Policy

Whistle Blower Policy Policy in Reporting Violations Bank AL Habib Limited requires all employees to observe high standards of business and personal ethics in the conduct of their duties and responsibilities. They must practice honesty and integrity in fulfilling their responsibilities and comply with all applicable laws, regulations, policies, and instructions issued from time to time. This Policy outlines a process to enable employees and outside parties to report their knowledge or suspicions about any unethical, illegal, fraudulent, improper, or unauthorized activity within the Bank. This process is intended to be used for serious and sensitive matters. It is not meant for employment-related grievances, which should continue to be routed through normal channels. It is also not meant for business-related complaints, which should continue to be routed to Customer Complaint Unit at Principal Office, Karachi. Procedures/ Communication Channels for Lodgment of Complaints Duty to Report If an employee knows, believes, or suspects that any unethical, illegal, fraudulent, impr

Dawood Habib Group

Dawood Habib Group Bank AL Habib Limited is a group company of Dawood Habib Group that has a long track record of banking. The group was amongst the sponsors and founder members of Habib Bank Limited, which was established in Bombay in 1941. Upon creation of Pakistan, the bank shifted its Head Office to Karachi and played a vital role in meeting the banking and financial needs of the country. Habib Bank was the leading private sector bank in Pakistan, with a large network of branches in the country as well as abroad, when it was nationalized by the Government of Pakistan along with all other private Pakistani banks on January 1, 1974. In 1991, the Government of Pakistan decided to allow the private sector to establish commercial banks in the country. It was under this privatization policy that Dawood Habib Group was granted permission by the Government to set up a new commercial bank in Pakistan. Accordingly, Bank AL Habib Limited was incorporated in October 1991 and commenced operations in January 1992. Although Bank AL Habib started functioning in 1992, it embodies the same high standards of integrity, prudence, and trust which has been the hallmark of the Habib’s banking tradition for over 70 years.

Pakistan Single Window

PSW (Pakistan Single Window) PSW (Pakistan Single Window) is a newly launched trade system, which provides a facility to parties involved in trade and transport to lodge standardized information and documents with a single entry point to fulfill all import, export, and transit-related regulatory requirements. Click here to download the User Guide PSW Registration Procedure To initiate the PSW Registration process, first, you have to visit PSW’s Website https://www.psw.gov.pk/ and then follow the attached guidelines step by step for registration. PSW Registration Process Flow 1 Start the Subscription process by going to www.psw.gov.pk using your internet browser. Click on Subscribe button. 2 For authentication, please provide the following: CNIC, NTN, SECP No., Mobile Phone No. and your Email. 3 Deposit a one-time non-refundable subscription fee through Payment Slip ID (PSID) 4 Verify your Mobile Number and Email Address using One Time Password (OTP) 5 Visit your nearest NADRA e Sahulat franchise for biometric verification 6 Create your own ID/Password with the link sent to your email PSW Enrollment Process as Trader Follow the step by step enrollment process below as defined under PSW user manual to register as a Trader 1 Visit www.psw.gov.pk to start the process. 2 Click on the Registration option. The registration page will appear, and then click on Associate New Profile under Bank’s Section. 3 From the drop-down menu, select the bank and enter the following information a. IBAN b. Email (as available in Bank’s Records) c. Mobile Number (as available in Bank’s Records) 4 Verify the information by clicking on ‘Associating Banking Profile’ 5 Verify your email address and mobile number using One Time Password (OTP) 6 Entre the received OTP and Click on “Verify OTP” to complete the profile association process .featureWrapper { display: inline-block; text-align:center; width:100%; } .featureWrapper .featureImg { padding-right: 0; text-align:center; height:100px; line-height:100px; margin-bottom:15px; } .featureWrapper .featureImg img { width: 20%; } span.step { /* float: left; */ width: 35px; height: 35px; background: #fbb040; line-height: 35px; text-align: center; display: block; margin: 0 auto 15px auto; font-weight: bold; font-size: 20px; border-radius:100%; }

Lost or Stolen Card Replacement

In case your Card is lost or stolen, call our Helpline immediately to report the incident. Our Customer Service Officer will ensure that the Replacement Card is sent to you within turnaround time. In case the incident occurs while you are traveling abroad, you may call MasterCard International Helpline Numbers. No matter, where you are in the world……feel safe and secure with efficient global assistance.

eCIB

Assistant General Manager Mr. Hasnain Abbas Lakhani Head of Governance, Centralized Operations Karachi SENIOR CHIEF MANAGER Mr. Imran Raza Head of Returns & Reconciliation Department, Centralized Operations Karachi To submit your query / feedback Electronically Address Bank AL Habib Limited,Returns & Reconciliation Department, Centralized Operations

Anti-Bribery And Corruption Policy

Definitions “Corruption” means abuse of official position for an improper private advantage or gain. “Bribery” means inducing the holder of an official position to act in a corrupt manner, by providing such person or their close relative anything of value in order to obtain or retain business or to reward an improper decision or favour. Explanation: “Anything of Value” extends beyond cash or cash equivalents to include non-cash items and favours as well. Prohibition and Zero Tolerance All employees of Bank AL Habib, whether temporary or confirmed, permanent or contractual, are instructed to carefully note and strictly comply with the following: Values and Code of Conduct of the Bank are totally incompatible with bribery and corruption, which have no place at all at Bank AL Habib. The Bank has Zero Tolerance for any activity involving bribery and corruption. It is strictly prohibited for all employees of the Bank to engage in any activity involving bribery and corruption, in Pakistan or overseas. Employees working in overseas offices of the Bank should familiarize themselves with the applicable anti-bribery and corruption laws and regulations of the respective country, and meticulously comply with the same. This policy should be circulated to all employees of the Bank. It should be brought to the notice of all new employees by Human Resource Division at the time of their joining the Bank. Reporting of Violations: It is the duty of all employees to ensure compliance with this policy. Any violation or suspected violation of the policy noted by an employee should be reported by them as laid down in the Bank’s Policy on Reporting of Violations (“Whistleblowing Policy”) and investigated promptly. As the Bank has Zero Tolerance for violation of this policy, any employee who violates it will be subject to disciplinary action and may also face penalties under the applicable laws and regulations of the country. Records of bribery and corruption related instances should be maintained at Fraud Investigation Unit (FIU) who should arrange to present these to the Audit Committee and the Board for information and review, on semi-annually basis. Review and Amendments The Anti-bribery and Corruption Policy will be approved by the Board of Directors and will be effective from the date of its approval. This policy will be reviewed on annual basis for any amendments.

AL Habib Mobile

Credit Ratings

Pakistan Credit Rating Agency Limited (PACRA) has maintained the Bank's long term entity and short term entity ratings at AAA (Triple A) and A1+ (A One plus), respectively. This long term credit rating AAA (Triple A) denotes the highest credit quality with the lowest expectation of credit risk, and indicates exceptionally strong capacity for timely payment of financial commitments. The ratings of our unsecured, subordinated Term Finance Certificates (TFCs) are AAA (Triple A) for TFC-2018, TFC-2021 and TFC-2022, and AA+ (Double A plus) for TFC-2017 (perpetual) and TFC-2022 (perpetual). These ratings denote a very low expectation of credit risk emanating from a very strong capacity for timely payment of financial commitments. Further, the TFC-2022 & the TFC-2022 (perpetual) issued in 2022, were listed on Pakistan Stock Exchange (PSX) pursuant to Chapter 5C of PSX Rule Book. The ratings reflect BAHL’s strong performance, exceptional asset quality and healthy financial profile emanating from a strong equity base. The Bank’s business strategy derives strength from its strong positioning in niche market-trade finance. The ratings draw comfort from the Bank’s experienced management team, prudent risk management policies and deep rooted relationship with clients-borrowers as well as depositors. The ratings incorporate the Bank’s abil

AL Habib SMS Banking

Financial Reporting and Internal Control

Financial Reporting and Internal Control The Bank shall regularly prepare financial reports and accounts and present the same to the Board for review and analysis. The Bank shall maintain an effective Management Information System to monitor its performance and to detect early warning signals in major risk areas, and to ensure that the Bank’s records are accurate. The Bank shall maintain an effective system of internal controls to mitigate risks and to ensure that assets are safeguarded. The Bank shall maintain an effective internal audit system in order to ensure integrity of our operations and reliability of financial information.