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(+92 21) 111 - 014 - 014 For Queries/Request: info@bankalhabib.com For Complaints: feedback@bankalhabib.com Find your Nearest Branch Contact Us Drop us a Line You can contact us for complaints, general enquiries and specific questions about product and service offerings. We look forward to hearing from you. *(For communication purpose only) Select an option Inquiry Complaint Feedback/Suggestions Select a complaint type Visa Debit Funds Transfer Utility Bill Payment Captcha is required Submit While sending your feedback or lodging a complaint, please make sure to provide your complete information (Email address/Mobile Number). We will attempt to resolve the issue as soon as possible and update you within 7 to 15 working days. Your feedback is important to us and we thank you for your relationship with Bank AL Habib Limited. Our Zonal Offices Karachi Zonal Office 5TH Floor, MacKinnon’s Building, l.l Chundrigar Road, Karachi. Tel: (021) 32412986 Fax: (021) 32401171 Sindh and Baluchistan (Zonal Office) 2nd Floor, MacKinnon’s Building, l.l Chundrigar Road, Karachi. Tel: (021) 32471801 Fax: (021) 32401180 Lahore Zonal Office Awami Complex, 1-4, Usman Block Front, Block No.6 - New Garden Town, Lahore Tel: (042) 35865380-91 Fax: (042) 35831704 Multan Zonal Office 126/C, Old Bahawalpur Road, Multan. Tel: (061) 4580314-6 Fax: (061) 4782309 Faisalabad Zonal Office Ahmad Plaza, Bilal road, Civil Lines Faisalabad. Tel: (041) 2601925-28 , 2601904-08 Fax: (041) 2601912 Gujranwala Zonal Office Opposite Iqbal High School, G.T. Road, Gujranwala Tel: (055) 3821042 Fax: (055) 3821043 North Zonal Office 78TH W, 2ND Floor, Roshan Center, Blue Area, Islamabad. Tel: (051) 2605919-22 Fax: (051) 2605948 KPK Zonal Office Plot No. 784/75, Islamabad Corporate Centro, Opposite CMT and SD, Golra Road, Islamabad. Tel: (051) 5495853-55 Fax: (051) 2605948 Our Head Office and Business Units Islamic Banking Division Office 3rd Floor, MacKinnon’s Building, l.l Chundrigar Road, Karachi. Tel: (021) 32412421 Fax: (021) 32463142 Agriculture Division Head of Agriculture Division, Lahore Mr. Fiaz Ahmed Malik Land Line: 042-3597 2281-2 Portfolio Manager, Agriculture Division, Lahore Mr. Shahid Bashir Khokhar Land Line: 042-3597 2281- 2 Corporate Division 4th Floor, MacKinnon’s Building, l.l Chundrigar Road, Karachi. Tel: (021) 32412421 UAN: 111-786-110 Bahrain Branch Customer Complaints Contact Details Customer Complaint Customer Complaint Officer Abdulla Saleh AL Hammadi Monday - Friday (9:00 AM to 5:00 PM) Email : feedback.bahrain@bankalhabib.com Contact Number: (+973) 17 564044 Stay Connected Join our mailing list to get updates in your mailbox @media screen and (max-width: 390px){ .mobile-padding{padding:0px !important;} .p-4.contactUsWrapper { padding-left: 8px !important; padding-right: 8px !important; } .accordion-list-items .card-link + .collapse > div:first-of-type { overflow-x: hidden; } #recaptcha > div:first-of-type iframe { width: auto !important; } } @media screen and (max-width: 767px){ #recaptcha > div:first-of-type iframe { width: auto !important; border-right: 1px solid #ccc; height: 76px; } } label.error{color:#ff0000;margin-top:5px;}

Refinance & Credit Guarantee Scheme for Women Entrepreneur

Introduction SBP introduced the scheme for the Women Entrepreneurs. Financing Tenor 5 Years (6 months grace period) Mark Up Rate 5% Per Anum Limit/Exposure 5 Mn Maximum Salient Features Financing shall be available to Women borrowers only. Financing under the scheme shall be provided for setting up of new business enterprise or for expansion of existing one. Underserved Areas Districts Excluded From Definition of Underserved Areas 01 Lahore 09 Gujrat 17 Kasur 02 Faisalabad 10 Jhang 18 Khanewal 03 Sialkot 11

Woman Accounts

Consumer Loans

Raast

Raast is Pakistan’s first instant payment system that enables end-to-end digital payments among individuals, businesses and government entities within seconds. Not only that it helps bring down the high cost of the transactions making small-value retail payments cheap. Click here to view list of Raast Enabled Branches Register RAAST ID Link / Unlink RAAST ID Delete RAAST ID Generate QR Code Raast Tutorial Simplified P2M Payments via RAAST Bank AL Habib has recently added the Raast Person-to-Merchant (P2M) feature to AL Habib Mobile which allows customers to scan Raast QR codes to make payments. Customers may also use the "Merchant Alias Payment" option which allows them to make payments through AL Habib Mobile and Netbanking using unique identifiers such as Virtual Payment Address (VPA), Till Code, or Merchant ID assigned to merchants. P2M will enable customers to pay directly to merchants for shopping, dining, and monthly utility expenses. With just a quick scan of the QR code provided by the merchant, transactions can swiftly and securely be completed, eliminating the need for cash or physical cards. Key Features Funds Transfer on Merchant Alias Customers can make payments by scanning Raast P2M accepted QRs Only account-based transactions can be performed

Pakistan Single Window

PSW (Pakistan Single Window) PSW (Pakistan Single Window) is a newly launched trade system, which provides a facility to parties involved in trade and transport to lodge standardized information and documents with a single entry point to fulfill all import, export, and transit-related regulatory requirements. Click here to download the User Guide PSW Registration Procedure To initiate the PSW Registration process, first, you have to visit PSW’s Website https://www.psw.gov.pk/ and then follow the attached guidelines step by step for registration. PSW Registration Process Flow 1 Start the Subscription process by going to www.psw.gov.pk using your internet browser. Click on Subscribe button. 2 For authentication, please provide the following: CNIC, NTN, SECP No., Mobile Phone No. and your Email. 3 Deposit a one-time non-refundable subscription fee through Payment Slip ID (PSID) 4 Verify your Mobile Number and Email Address using One Time Password (OTP) 5 Visit your nearest NADRA e Sahulat franchise for biometric verification 6 Create your own ID/Password with the link sent to your email PSW Enrollment Process as Trader Follow the step by step enrollment process below as defined under PSW user manual to register as a Trader 1 Visit www.psw.gov.pk to start the process. 2 Click on the Registration option. The registration page will appear, and then click on Associate New Profile under Bank’s Section. 3 From the drop-down menu, select the bank and enter the following information a. IBAN b. Email (as available in Bank’s Records) c. Mobile Number (as available in Bank’s Records) 4 Verify the information by clicking on ‘Associating Banking Profile’ 5 Verify your email address and mobile number using One Time Password (OTP) 6 Entre the received OTP and Click on “Verify OTP” to complete the profile association process .featureWrapper { display: inline-block; text-align:center; width:100%; } .featureWrapper .featureImg { padding-right: 0; text-align:center; height:100px; line-height:100px; margin-bottom:15px; } .featureWrapper .featureImg img { width: 20%; } span.step { /* float: left; */ width: 35px; height: 35px; background: #fbb040; line-height: 35px; text-align: center; display: block; margin: 0 auto 15px auto; font-weight: bold; font-size: 20px; border-radius:100%; }

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Download AL Habib Mobile App Now! Experience hassle-free banking with the new AL Habib Mobile app designed to make your digital banking experience more convenient. Manage your finances quickly and securely with a host of new features that provide you with an enhanced user experience. Your feedback is important to us Click Here Plan with us

Export Finance Scheme

Introduction SBP introduced Export Finance Scheme (EFS) which is a concessional short term financing facility provided to exporters through banks for exports of manufacturing goods and services especially value added products. Financing Tenor Upto 180 Days Mark Up Rate 3.0% Per Anum Salient Features Financing under EFS is available to direct exporters including manufacturers, trading companies and new exporters Underserved Areas Districts Excluded From Definition of Underserved Areas 01 Lahore 09 Gujrat 17 Kasur 02 Faisalabad 10 Jhang 18 Khanewal 03 Sialkot 11 S

AL Habib Biometric App